Frequently Asked Questions

Requests for dietary (gluten-free, nut-free, dairy-free), substitutions and modifications of menus on board our cruises will be politely declined, as we have an on board kitchen and our kitchen team is required to serve the menus within a required time period, of the respective cruises. All our cruises have at least one vegetarian menu option for seated & served menus and buffets also offer vegetarian choice. We cannot guarantee that certain products or ingredients (halal, nuts, gluten, dairy, etc.) will not be in our food, and we explicitly accept no liability in this regard. For serious food allergies you must make your own decisions on selecting meals. Our staff’s comments are only to assist you in making an informed decision.

No. We strictly do not permit any BYO food options on our cruises.

We have dinner and lunch cruises packages both with and without drinks. Please refer to the inclusions of the cruise of your choice for more specific information.

Unfortunately, we do not offer tea or coffee on any of our cruise unless specified in the inclusions.

No. BYO drinks (both soft drinks and liquor) are strictly prohibited. Beverages can be purchased on board from our fully licensed bar.

Beverage package inclusions also differ from cruise to cruise. Please refer to the dedicated beverages section in your cruise information for more details.

Yes. All our cruises have air-conditioned interiors.

The seating policy varies from vessel to vessel and depends on the nature of bookings and menu served. Please refer to additional information for the same.

No, the schedule of our cruises change depending on the type and season of the cruise, especially in the case of special events. Please refer to the individual time information on the product page for the same.

Our fleet does not offer wheelchair accessibility. Whilst our vessels are not wheelchair friendly, our crew will be happy to assist passengers with limited mobility in boarding the vessel both on the gangway and using the stairs, with your or a carer’s consent, where possible. We do not accept any risk or liability in relation to our staff providing assistance with boarding. Guests must make their own informed decision in choosing to access the vessel with assistance of the crew at the boarding point. Amenities on some of our boats are located on lower levels accessible by stairs only. We do not recommend our cruises to guests with mobility restrictions which prevent them from using stairs. We do not have facilities to store motorised wheelchairs or heavy/non-collapsible mobility devices, either onboard or on the wharf. If you contact our staff either by phone or email, our staffs’ comments are only to assist you in making your own informed decision on whether the vessel is suitable for the guest’s mobility requirements. Staff comments must not be misinterpreted that the vessels are wheelchair friendly. In the event that a guest is unable to access the vessel due to their mobility limitations, a refund will only be provided for the guest and 1 carer.

Secure Parking offer two great parking stations close to King Street Wharf. 1. King Street Wharf Parking on Shelley Street is the closest parking available. 2. Another nearby parking station is 321 Kent Street with an approximate five minute walk to King Street Wharf. Parking rates are available by visiting the Secure Parking Website.

All our cruises have individual dress code policy. Please refer to terms and conditions and additional information for the same.

Boarding time refers to the exact time when the guests may start boarding the cruise. Guests are free to board from boarding time to departure time. Departure time refers to the time when the vessel leaves the wharf.

Guests are allowed to capture pictures and record videos of their time on board the cruise. Also, a photographer will be available on board most of our cruises to click photos that are available for purchase.

Yes. Gifts and presents are allowed. Please note that we reserve the right to inspect all packages prior to boarding for safety reasons.

The number of guests at any given point of time depends on the vessel capacity of the cruise and the nature of the event. For the same vessel, number of guests may vary for a regular cruise when compared to a special event cruise. Please refer to additional information of the respective cruise for further details.

Yes. Please note that there is no designated smoking area.

Yes. Phones and cell phones work inside the cruise. We advise you to restrict phone conversations to the outer decks in the interest of all aboard.

Our cruises operate in all weather conditions on Sydney Harbour, unless restrictions are imposed by regulatory authorities not to operate.

It varies depending on the cruise package you choose to go for. Please refer to the relevant booking section for the cruise of your choice for more specific information.

It is advised to carry the printed e-ticket with you while boarding.

All our crew can communicate in fluent English. Assistance in other languages is subject to availability of crew fluent in the concerned language.

Yes. All our cruises are equipped with restroom facilities. Please note that the restroom may not be disability-friendly.

There is no specific season for our regular cruises. All our regular cruises operate all year round.

Yes, all our boats have enclosed area that are climate controlled.

Our cruises operate in all weather conditions on Sydney Harbour, unless restrictions are imposed by regulatory authorities not to operate.

Most of our cruises depart from King Street Wharf, where we have our designated private wharves.

You can collect it from our ticket office which is right opposite King Street Wharf. Our team will assist you to board the wharf from thereon.

We do not arrange parking facility. However, you can get the right information about the nearest parking available by using 'Secured Parking' on Google.

King Street Wharf is easily accessible from Circular Quay and is well connected by trains and buses.

Yes. Cakes are allowed on all of our cruises. The crew on board will assist you to and store it as you board till the time you want to cut it.

Please fill out our online enquiry form or you can call us on (+612) 8296 7351 for the latest discounts on group bookings. We will tailor a package to suit your specific needs, budget, occasion and requirements.

Please contact our Reservations for current special offers for group bookings at (+612) 8296 7351. You can also fill out an online enquiry form for a personalized quote.

No. We accept 20% deposit for large group bookings. The full booking amount will need to be paid two weeks prior to the cruise. Payments can be made at regular intervals or in one lump sum, whichever is more convenient for you. Final guest numbers also have to be confirmed 2 weeks prior to cruise date.

When you are checking availability, please enter the promo code you have along with the number of tickets and your preferred date. Please note there are a limited amount of seats available for promo codes on given days, so please refer to the pricing calendar for availability.

All of our promo code's are subject to availability, so there may not be seat availability for the given date. But first check the following things are correct: Ensure that the promo code you are entering matches the promo code on the promotional material. Check the validity period of the promo code and any black out dates of the promotion. If all of the above are checked and the promo code still is not working, please call our Reservations team on (+612) 8296 7351. They will be able to check if the cruise is running on the given day and if your promo code discount is available for that cruise.

You can check availability for any of our products by clicking on the book now button for each product. This will take you to our online reservations system. Please enter the desired date and the number of tickets you wish to purchase. This price displayed is dependent on the number of seats available - so if you check availability and come back a couple of days later you are not guaranteed to receive the previously displayed price. The price on the internet is the best available price across the business.

Age restrictions and child policies differ from cruise to cruise and are subject to the nature of the vessel. Please refer to the booking section and additional information section in the respective product page for more details.

There are special child and infant prices on all applicable cruises. Please refer to the booking section of your preferred cruise for more information.

We only have discounted online prices available for adults.

For most of our cruises, seating will be reserved. The cruise director/crew will guide you to your allocated seats. Please refer to the additional information for further details.

Yes, infants should be booked with a seat in order to ensure a secured space inside the boat with maximum comfort.

Immediately after booking you will receive an email confirmation invoice and boarding pass. Upon receipt of these emails, your booking is confirmed. These emails will show you all additional information you may need for the cruise. If you would like to further re-confirm your booking with one of our Reservations Staff please call (+612) 8296 7351

Payment is required in full at the time of the reservation and can be done via credit cards for online bookings. We accept major credit cards: VISA, MasterCard, American Express, Discover and Diners Club.

You can choose to call our cruise consultants at 612) 8296 7351 to book over the phone and pay via credit card. Else, you can visit our office at King Street Wharf 5 to book and pay with cash. If you want to Book & Pay Later, call our cruise consultants, pay a deposit by credit card and pay the balance amount closer to the cruise date.

For guests who don't have a credit card, the best option is to visit our office at King Street Wharf 5 and pay via cash.

This depends on the number of guests cruising on a particular day. Also, odd numbered groups are likely to be seated on a shared table. You are advised to add in a request for individual tables while booking itself.

We do accept these other methods of payment; however, credit card is only available for online bookings. If you would like to pay by cash, you are welcome to come into any of our ticket offices around Circular Quay and Darling Harbour to make your booking. If you would like to pay via cheque or direct deposit, this must be done at least 4 days prior to your cruise date.

The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to more pay rates on all public holidays prescribed by the government.

The price of the cruise is reflective of the penalty rates applicable to staff wages on all Australian public holidays. Staff are entitled to more pay rates on all public holidays prescribed by the government.

Tall Ship cruises are operated primarily on Soren Larsen and Southern Swan, which are limited to 80 passengers (adults and children combined). If the operational boat is Coral Trekker, passenger numbers are limited to 36.

It is very rare for our passengers to suffer from seasickness. The ship is very stable, and the cruise remains in the calm waters of Sydney Harbour.

We only cater for vegetarian and gluten-free requirements. Strictly no BYO.

There is no allocated seating on the ship. You are welcome to move around the ship and sit where you please.

Passengers must be aged between 4 and 14 years old at the time of the cruise to qualify as children.

Children under four years old are allowed aboard free of charge but must remain under the permanent attention of a parent or carer. The age limit may vary for each cruise, so please check the specific cruise details.

Please consider your child's agility if they are walking, as there are ropes and other obstacles on the deck.

Also consider your child's disposition: they must be able to be controlled and not impact the enjoyment of other passengers.

Unfortunately, due to the steep stairs required to access facilities on board, the ship does not have wheelchair access.

Your host will guide you through the many points of interest that our harbour cruises have to offer. If sailing conditions permit, passengers can get involved in hoisting the sails and helping the captain, or simply sit back, relax and enjoy the entertainment provided by the crew.

Musicians are on board for special events and charters.

Smoking is not permitted aboard the ship.

Tickets are non-refundable but are transferable to another person for the same scheduled sailing date and time.

Please contact the reservations team on +61 2 82967351 or help@australiancruisegroup.com.au to update the name of the substituted passenger.

Bookings can only be changed up to seven days before the original sailing date. Tickets can be changed through our reservations team, which can be contacted on +61 2 82967351 or at help@australiancruisegroup.com.au.

Please note that gift certificates are non-transferable to another date after the booking date has been confirmed.

The ship is covered and will sail in wet weather. Tickets will not be refunded due to rain. Bring wet-weather gear if it looks like rain; it is all part of the adventure.

If weather conditions or other factors cause the Master to cancel the sailing, a rain check for another voyage will be issued. No refunds will be made.

There are two main car parks nearby:
• The Clocktower car park: 55 Harrington Street, The Rocks, NSW 2000
• The Amora Hotel car park: 11 Jamison Street, The Rocks, NSW 2000