Gold Coast CRUISES

STAFF POLICY & TRAINING

• We will undertake pre-opening and on-going training for all team members.
• Staff will be required to undertake mandatory temperature checks at the start of each shift.

CONTACTLESS CHECK-IN

• You will no longer be required to check-in and exchange a boarding pass.

CONTACTLESS BOARDING

• You can proceed directly to the gangway and mention your name to board the cruise.
• There will be mandatory temperature checks for all guests at the boarding gangway.
• Gangways will be marked to provide 1.5m distancing between groups.
• We encourage patrons to download the COVIDSAFE app.

SAFE DINING

• We will comply with NSW regulations for safe distancing of patrons and set fewer tables.
• Menus are included on your digital boarding pass to assist contactless ordering.
• All crockery and cutlery are polished and placed on the table by staff wearing fresh single use gloves.

HAND SANITISER

• Liquid hand sanitisers will be available at boarding and on-board the vessels at multiple locations.
• Sanitising wipes will be available on request.

ENHANCED CLEANING

• We will undertake additional enhanced cleaning of the vessel nightly, with a focus on high contact areas of bars, bathrooms etc.

CONTACTLESS PAYMENT

• All patrons are encouraged to use contactless payment for all on-board payments.

Applies to all new bookings made between 25 March – 23 September 2020 with cruise dates in the future commencing 1 October 2020

RISK FREE BOOKING | ZERO CANCELLATION FEE

If you make a booking with us and we are unable to perform the cruise due to either a federal or NSW Government restriction related to COVID-19, we will offer you a 100% refund.

Any new reservation made directly with Australian Cruise Group during COVID-19 period between 25 March – 23 September for cruise dates from 1 October onwards can be changed or cancelled at no charge, up to 72hrs prior to departure time (excludes New Year’s Eve cruises).

ZERO DEPOSIT bookings are available for all group bookings and Charter cruises during the COVID-19 period.